Digital Employee Experience

Digital Employee Experience

January 29, 2024

Digital Employee Experience (DEX) is an employee’s experience with a digital workplace environment. It’s an important factor to consider as part of a company’s digital transformation journey. It’s based on the performance of one’s devices, applications, and end-user sentiment.  

Benefits of Improved Digital Employee Experience 

Good DEX creates a balanced mix between professional productivity using digital tools and personal well-being. Integrating the right software tools fortifies enterprise security and amplifies workflow efficiency. It supports individual autonomy and collective engagement. Done right it leads to happier, more engaged, and adaptable employees. 

Software tools that support Digital Employee Experience 

Software tools can play a huge role in helping hybrid and remote employees, helping them achieve a great digital employee experience.  

Some key considerations for DEX include:  

  • Mobile Experience 
  • Collaboration tools 
  • Workflow Integrations  
  • Security and Compliance 

Mobile Experience 

It’s important to choose apps that are easy to adopt and use. Easy to use apps save employees time and leads to less frustration that could reduce their job satisfaction and productivity. If they’re able to use it without extensive training, they’ll adopt the tool quickly and complete their task with minimal effort. 

Collaboration Tools 

Empoloyees often use collaboration tools such as voice, video, personal and team messaging, voicemail, file sharing, and content sharing. However, juggling too many apps can cause a lot of task-switching and reduce efficiency. That’s why companies often look towards unified communication solutions that work on both desktops and mobile devices. This makes it easy for employees to track all their employee and customer communications with a reduced number of applications and see incoming calls, chats, and emails from any device.  

Workflow Integrations 

Workflow Integration is the process of connecting your applications, typically using their application programming interfaces (APIs). Once connected, data moves freely between apps,  enhancing workflow efficiency, and reducing time spent on task switching. This could include integrating communications with Customer Relationship Management Systems (CRMs) for sales teams or Electronic Health Records (EHRs) for the health industry.  

Security and Compliance 

Having mobile work technologies in the workplace environment has many advantages. Some of these include:  

  • Minimized Total Costs 
  • Time Management  
  • Reduced manual labor and effort across the organization  
  • Security  
  • Company Culture  
  • Employee Engagement  

These technologies often help with productivity by simplifying authentication. A common feature is SSO, that allows users to securely authenticate with multiple applications and websites using just one set of credentials. It also reduces the number of attack surfaces since users are only using one set of credentials to log in once a day. This improves both enterprise security and the user experience. 

Cultural support for the Digital Employee Experience 

Flexibility, recognition, and trust are all important components of a good employee experience. This extends into the digital mode as well. When you choose tools for employees to use, especially when on a Bring-your-own-device model, it’s important to choose tools that respect employees’ privacy and work-life balance. 

How MultiLine enhances the Digital Employee Experience 

MultiLine is a communication tool built to enhance the digital employee experience for mobile or office employees. It provides a secure, company-owned business number using an app. The app provides a separate dialer, contact list, caller ID, voicemail, message logs, do not disturb, and business hours scheduler. It’s a real number, not a VOIP-only number, so it’s usable over cellular voice, mobile data, and Wi-Fi so that employees can take care of business on-the-go no matter where they are.  

The MultiLine application is incredibly easy for employees to use because it mimics the typical calling and messaging features people are familiar with on their regular mobile phones. There are also desktop integrations that allow employees call and message from their desk if they prefer. 

MultiLine seamlessly integrates with unified endpoint managment systems, mobile device management, mobile app management, and other IT solutions so that users can authenticate into MultiLine the same as they do any other company apps. It also integrates with leading CRMs, archival systems, and collaboration tools such as Microsoft Teams, streamlining employee workflows and reducing tab and window-switching.  

For users with compliance concerns, MultiLine automates call recording, call recording announcments, message recording, text disclaimers, and more. Users can rest assured that all they need to do for compliant communications is dial a number or press send – MultiLine takes care of the rest.  

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